Mahjong222 Terms and Conditions — Official Platform Usage Policy

Welcome to mahjong222. These Terms and Conditions constitute a legally binding agreement between you ("Member", "User", or "You") and mahjong222 ("Platform", "We", or "Company"). By accessing, registering, or using any part of the mahjong222 platform — whether through the official website, mobile app, or any other digital channel we operate — you acknowledge that you have read, understood, and agree to be bound by all terms and conditions stated in this document.

If you disagree with any part of these terms, please stop using the platform immediately. Continued use of the platform following any amendments to these terms will be deemed your acceptance of the revised terms.

To register and use mahjong222 services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Not listed on any self-exclusion or prohibition register by any relevant regulatory body.
• Act as an individual — not as an agent, representative, or on behalf of any third party.
• Have not previously had an account closed by mahjong222 for fraud or terms violations.
• Register and play for personal entertainment purposes only.

Mahjong222 reserves the right to request proof of identity at any time to verify your eligibility. Failure to submit the required verification documents within the specified timeframe may result in your account being temporarily suspended until the verification process is completed.

Each individual is only permitted to hold one active account on mahjong222. It is your responsibility to ensure all information provided during registration is accurate, complete, and up to date. This includes your full name, phone number, email address, and bank account details.

You are solely responsible for all activities that occur under your account. mahjong222 strongly recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an added layer of security.
• Not sharing login credentials with anyone, including family members.
• Log out of your account whenever you finish using a public or shared device.
• Notify us immediately if you suspect your account has been accessed without authorization.

Mahjong222 shall not be held liable for any financial loss arising from your negligence in safeguarding your account login credentials.

Mahjong222 accepts deposits via a variety of secure and integrated payment methods, including local bank transfers (FPX), Touch 'n Go eWallet, GrabPay, DuitNow, and applicable credit/debit cards. All financial transactions are protected by 256-bit SSL encryption to ensure the security of your funds.

Regarding deposits, the following conditions apply:

• The minimum deposit is RM 30 per transaction.
• Funds will be credited to your mahjong222 account within minutes after a successful payment.
• Mahjong222 does not charge any deposit processing fees.
• Deposits must originate from an account in your own name — third-party deposits are not accepted.

Regarding withdrawals, the following conditions must be observed:

• Minimum withdrawal is RM 50 per transaction.
• KYC verification must be completed before your first withdrawal is approved.
• Withdrawals will only be processed to an account registered under the same name as your mahjong222 account.
• Withdrawal processing time ranges from 3 to 30 minutes depending on the chosen withdrawal method and bank.
• Mahjong222 reserves the right to request additional verification documents before approving withdrawals that exceed certain limits.

Mahjong222 offers a wide range of bonuses and promotions for both new and existing members, including welcome bonuses, reload bonuses, weekly cashback, free spins, and seasonal promotions. Each bonus offer is subject to the specific terms and conditions stated on the respective promotions page.

General terms applicable to all bonuses are as follows:

• All bonuses carry wagering requirements that must be met before bonus funds can be withdrawn.
• Wagering requirements and bonus claim time limits are clearly stated on each promotional offer.
• Mahjong222 reserves the right to modify, suspend, or terminate any promotion at any time with prior notice.
• Bonuses cannot be transferred or converted directly to cash without fulfilling the wagering requirements.
• Each bonus offer may only be claimed once per member, per household, per IP address, and per device.
• Mahjong222 reserves the right to cancel any related bonuses and wins if there is evidence of promotional abuse.

All bets placed on mahjong222 are final once confirmed by the system. You are responsible for ensuring your bets are correct before confirmation. mahjong222 is not liable for betting errors resulting from user negligence.

The following applies to all types of betting and gaming on the platform:

• All slot games use a Random Number Generator (RNG) certified by an independent body to ensure fairness.
• Sports betting odds may change at any time before a match begins. The applicable odds are those confirmed at the time the bet is placed.
• Bets placed during known system outages or technical issues may be voided and funds returned.
• Mahjong222 reserves the right to void or re-settle any wager affected by technical errors, inaccurate market information, or exceptional circumstances.
• Minimum and maximum betting limits apply to each game type and are displayed within the respective game interface.

To ensure a fair and safe gaming environment for all members, the following are strictly prohibited on the mahjong222 platform:

• Use of automated software, bots, scripts, or any third-party tools to automate betting or gameplay.
• Any form of fraud, multi-account collusion, or exploitation of known system vulnerabilities.
• Attempting to access another member's account without authorization.
• Money laundering or using the platform for any suspicious or illegal financial activity.
• Abuse of the bonus or promotion system through multiple account ownership or other unauthorised methods.
• Making threats, issuing intimidation, or using offensive language toward platform staff or other members.
• Disclosing another member's confidential information to third parties.

Mahjong222 reserves the right to suspend or close any account at any time with or without prior notice if there is reasonable cause, including but not limited to a breach of these terms, suspected fraudulent activity, or a request from the relevant authorities.

You may also request the closure of your own account at any time by contacting our customer support team. In the case of a self-requested account closure:

• Any valid cash balance (non-bonus) will be returned once the verification process is complete.
• Bonus funds that have not met the wagering requirements will be automatically forfeited.
• Account closure cannot be reversed once confirmed.

For self-exclusion cases related to responsible gaming, please visit the Responsible Gaming us to find out the available options.

Mahjong222 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted service, we make no guarantee that the platform will always be available, error-free, or suited to your specific requirements.

Mahjong222 is not responsible for:

• Indirect, consequential, or incidental losses or damages arising from the use of the platform.
• Losses resulting from third-party internet service disruptions, device failures, or security issues beyond our control.
• Betting errors arising from a user's misunderstanding or misinterpretation of odds or game rules.
• Personal financial decisions made based on your use of our platform.

In no event shall mahjong222's maximum liability to you exceed the total amount you have deposited into your account within the 30 days preceding the claim.

Mahjong222 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of significant changes via their registered email or an in-platform notice at least 7 days before the changes take effect, except in urgent circumstances requiring immediate action.

It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. Continued use of the platform after any amendments take effect will be deemed your acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where mahjong222 is registered. Any disputes arising in connection with these terms will be resolved through mutually agreed arbitration or through the appropriate legal channels.